Handling of your personal information

Collection and use of information

No special registration is required to use Morisa’s website, but customers are asked to provide necessary information when using the various services we offer. We will not use this information for any other purpose or provide it to any third party without your permission. We do not supplement the personal information we collect with information from other sources.
The site is freely accessible to all those who own an Internet connection.
There is nothing in the content that would be harmful to minors. Families can browse with peace of mind.

Collection of Information in Purchase Orders

The order form requests information from the customer.
Here the customer must provide shipping and contact information (name, address, e-mail, shipping address, etc.). Your purchase information is protected by 128-bit SSL encryption, the highest level of encryption available in financial institutions. Please rest assured.
If you use a credit card, your credit card information (credit card number, expiration date, etc.) will be managed by Yamato Financial, and will not be managed or retained by us.
This information is collected for the purpose of meeting our shipping system to ensure that your order is delivered as requested and without error, and will not be used for any unauthorized secondary use or disclosed to others.

[Details of collection
We require a minimum amount of information to ensure that shipping and payment can be processed without any problems. If any of the required items are missing, we will not be able to process the order correctly and it will not be shipped.

Name (required)
Email (required for online orders)
Address (required)
Phone number (required, cell phone accepted)
Zip code (registration preferred when possible)
If you do not have an email address, we will only accept orders by phone or fax.

Information Gathering in Customer Testimonial Submissions

The order form requests information from the customer.
We are actively gathering information in the Customer Feedback Submission section in the sense of soliciting feedback on our products. This information, excluding all private information, is published on our website and in our e-mail newsletters, but it is never used for any secondary purpose without permission.

[Details of collection
Name (required, not published, initials on the website)
Email (required, not open to the public)
Phone number (required, not open to the public)
Nickname (may be public)
Comments on the product (may be made public)

Inquiries, etc.
We accept various types of inquiries from users via our inquiry form. At this time, we will ask for information (name and e-mail address) to answer or contact you. We read all messages from users and try to respond to them within 24 hours on business days. Information received in this manner will be used to directly respond to your questions and comments.

We will not use your e-mail address for any other marketing purposes.

About Cookies

A cookie is a single piece of data stored on your computer that contains information about you. The use of cookies is never linked to personally identifiable information on our site. If you reject cookies, you can still use our site.

The downside of rejecting cookies is that the shopping cart may not function properly. We do not use cookies for unnecessary information gathering purposes. We recommend that you have your browser’s cookie settings enabled when making cart-style purchases (not just in our store).

About Log Files

Morrisa collects access logs. This is for the purpose of analyzing shopping trends, site administration, search keywords, and detecting customer trends in order to design a more user-friendly store, and never for the purpose of collecting or identifying personal information.

Third-Party Intermediaries

We use outside carriers (primarily Yamato) for delivery of orders, and we use a freight company that accepts cash on delivery (COD) and a credit card processing company (Yamato Financial Co., Ltd.) for billing for goods and services rendered.

We only disclose minimal information to these companies for delivery and billing purposes and never retain, share, store, or use personal information for any secondary use. We also enter into outsourcing agreements with these companies that include confidentiality and appropriate management and supervision of the outsourced companies.

Security Policy

Any important information you submit through the website will be strictly protected with the utmost efforts. If our registration order form asks for sensitive information (such as credit card numbers), this information is encrypted and protected.

While we are committed to protecting important information online, we also do our best to protect your information offline. All information we obtain from you, not just the important information mentioned above, is for our own use only. Regular education and training will be provided to all employees to ensure that they recognize the importance of privacy and practice protection of personal information.